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Contents

Official guidance
Admin Law Manual

ADML1000 · Incorrect Advice to Customers

  • ADML1100 · Introduction
  • ADML1200 · Collection and management
  • ADML1300 · When incorrect advice can be binding
  • ADML1400 · Detriment
  • ADML1500 · Tax specific issues
  • ADML1600 · What this means in practice
  • ADML1700 · Advice overtaken by a change in the law
  • ADML1800 · Unsolicited Advice
  • ADML1900 · Who should decide individual cases
  • ADML2000 · Correcting the tax position
  • ADML2100 · Redress
  • ADML2200 · Other ways customers can be misled
  • ADML2300 · Further advice
  1. Incorrect Advice to Customers
  2. Incorrect Advice to Customers: Unsolicited Advice

ADML1800 | Incorrect Advice to Customers: Unsolicited Advice

From HM Revenue & Customs · Admin Law Manual

There are occasions when we will give advice to customers unsolicited, for example in a letter following a compliance intervention. HMRC will be bound by any advice given only if the conditions in ADML1300 are met, though the first bullet point will not apply

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