ADML2200 | Incorrect Advice to Customers: Other ways customers can be misled

If a customer claims to have been misled by HMRC, it is usually because of case-specific advice we have given, or potentially misleading guidance. If the customer claims to have been misled by our published guidance, you should consult the relevant technical or policy experts and Tax Admin policy.

If a customer claims to have been misled by HMRC in any way other than through case-specific advice or published guidance, you must contact the TAPS CMCAR team using the guidance form for further advice.