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Contents

Official guidance
Collection of Student Loans Manual

CSLM7000 · Complaints: student loan complaints

  • CSLM7001 · Complaints: student and postgraduate loan complaints: introduction
  • CSLM7010 · How are complaints handled at present?
  • CSLM7015 · Complaints - policy issues
  • CSLM7020 · Complaints - exchange of information
  • CSLM7025 · Complaints - issue / amount of loan
  • CSLM7030 · Complaints - loan statements
  • CSLM7035 · Complaints - deductions from wrong taxpayer
  • CSLM7040 · Complaints - excessive deductions
  • CSLM7045 · Complaints - deductions after loan is repaid
  • CSLM7050 · Complaints - failure to deduct
  • CSLM7055 · Complaints - delays / errors making refunds
  • CSLM7060 · Complaints: student and postgraduate loan complaints: complaints - errors in collection of arrears
  1. Complaints: student loan complaints: contents
  2. Complaints: student loan complaints: complaints - exchange of information

CSLM7020 | Complaints: student loan complaints: complaints - exchange of information

From HM Revenue & Customs · Collection of Student Loans Manual

The borrower consents to the exchange of information when the loan is taken out.

The Regulations permit exchange of a limited amount of information between HMRC and the Student Loans Company.

Therefore the complaint may be relevant either to HMRC or the Student Loans Company.

Find more information about how to make a complaint to HMRC or the Student Loans Company.

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