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Contents

Official guidance
Collection of Student Loans Manual

CSLM7000 · Complaints: student loan complaints

  • CSLM7001 · Complaints: student and postgraduate loan complaints: introduction
  • CSLM7010 · How are complaints handled at present?
  • CSLM7015 · Complaints - policy issues
  • CSLM7020 · Complaints - exchange of information
  • CSLM7025 · Complaints - issue / amount of loan
  • CSLM7030 · Complaints - loan statements
  • CSLM7035 · Complaints - deductions from wrong taxpayer
  • CSLM7040 · Complaints - excessive deductions
  • CSLM7045 · Complaints - deductions after loan is repaid
  • CSLM7050 · Complaints - failure to deduct
  • CSLM7055 · Complaints - delays / errors making refunds
  • CSLM7060 · Complaints: student and postgraduate loan complaints: complaints - errors in collection of arrears
  1. Complaints: student loan complaints: contents
  2. Complaints: student loan complaints: complaints - loan statements

CSLM7030 | Complaints: student loan complaints: complaints - loan statements

From HM Revenue & Customs · Collection of Student Loans Manual

The Student Loans Company is responsible for administering the loan and for the issue of statements. Any complaints relating to the following should be made to Student Loans Company

  • Statements

  • Balances

  • And

  • Repayments

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

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