SolvedCECCG13000 | Complaints Handling Procedure: Contents
From HM Revenue & Customs · Complaints from External Customers about the Conduct of HMRC staff Guidance
Contents9 entries
- CECCG13100Complaints Handling Procedure: Overview
- CECCG13200Complaints Handling Procedure: Access to the complaints system
- CECCG13300Complaints Handling Procedure: Action required by managers of staff subject to a complaint
- CECCG13400Complaints Handling Procedure: Referral procedure for complaints handling staff
- CECCG13500Complaints Handling Procedure: Information and documentation required by Internal Investigations
- CECCG13600Complaints Handling Procedure: Referral procedure for all other staff
- CECCG13700Complaints Handling Procedure: Recording a complaint
- CECCG13800Complaints Handling Procedure: Resolving a complaint
- CECCG13950Complaints Handling Procedure: Contact with the complainant