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Contents

Official guidance

Complaints from External Customers about the Conduct of HMRC staff Guidance

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CECCG10000 · Introduction
CECCG11000 · Scope of this Guidance
CECCG12000 · HumInt
CECCG13000 · Complaints Handling Procedure
CECCG14000 · England & Wales Misconduct Complaints: The IOPC's remit over misconduct complaints
CECCG14100 · England & Wales: Role and Responsibilities of the Independent Office for Police Conduct (IOPC)
CECCG14200 · Role and Responsibilities of Internal Investigations
CECCG15000 · Referrals to the IOPC
CECCG16000 · England & Wales: IOPC Investigations Contents
CECCG17000 · Scotland & Northern Ireland
CECCG18000 · The Adjudicator
CECCG13900 · Complaints Handling Procedure: Complaints that do not meet the IOPC, PIRC, or COPFS referral criteria
CECCGUPDATE121203 · CECCG - Complaints from External Customers about the Conduct of HMRC staff Guidance: recent changes

Official guidance
Complaints from External Customers about the Conduct of HMRC staff Guidance

Complaints from External Customers about the Conduct of HMRC staff Guidance

From HM Revenue & Customs

Begin readingIntroduction