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Contents

Official guidance
Compliance Handbook

CH480100 · The managing serious defaulters (MSD) programme

  • CH480150 · Introduction
  • CH480200 · What you need to do
  • CH480250 · Serious defaulters management unit (SDMU)
  • CH480300 · How to make a referral to the SDMU
  • CH480350 · What happens after the case has been referred to the SDMU
  • CH480400 · Who will be considered for inclusion in MSD?
  • CH480450 · Who will not be included in MSD?
  • CH480500 · SDMU decide that inclusion is not appropriate
  • CH480550 · SDMU decide that inclusion is appropriate
  • CH480600 · How will a deliberate defaulter be affected?
  • CH480650 · Customer contact
  • CH480700 · Publishing details of deliberate defaulters (PDDD)
  • CH480750 · Self sourced cases
  • CH480800 · Receiving a mandatory MSD case for a compliance check
  • CH480850 · Exit from the programme
  • CH480900 · RIS identify persons within MSD as part of their normal day to day risking process
  • CH480950 · Monitoring all entities associated with a person entering MSD
  • CH481000 · Compliance measures - enhanced scoring of future revenue benefit (FRB)
  • CH481050 · Complaints
  • CH481100 · Further information
  1. The managing serious defaulters (MSD) programme: contents
  2. The managing serious defaulters (MSD) programme: what you need to do

CH480200 | The managing serious defaulters (MSD) programme: what you need to do

From HM Revenue & Customs · Compliance Handbook

You must not leave consideration of Managing Serious Defaulters (MSD) until the end of your check.

Once you have considered the facts and formed the view that the behaviour is deliberate, you should send the factsheet CC/FS14. This can be found in Excel SEES: Forms and Letters, General, Local Compliance, Factsheets. CH202050 gives more details about when to issue factsheet CC/FS14.

This is not the same process as for Publishing Deliberate Defaulter Details (PDDD). More information about this is at CH500500 and CH480700.

You may reach this point before an authorising officer has agreed your view on behaviour. If so you must tell the person that your view is subject to authorisation.

If you have already suspected evasion earlier and the case meets the Evasion Referral criteria in CH290100, you should have already made an Evasion Referral under CH290050.

If you have not, you must make a referral before you send factsheet CC/FS14 and you must not continue working the case until the Evasion Referral Team advises you how you should proceed see CH290200.

From 1 April 2013, you do not need to send to the Serious Defaulters Management Unit (SDMU) cases in which a voluntary disclosure is made and which meet the following criteria:

  • unprompted FA07 penalties mitigated by 100% Quality of Disclosure

  • S60 or S61 VATA1994 penalties mitigated by 85% or more

  • pre FA07 direct taxes penalties mitigated by 30% for Disclosure.

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