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Contents

Official guidance
Compliance Handbook

CH480100 · The managing serious defaulters (MSD) programme

  • CH480150 · Introduction
  • CH480200 · What you need to do
  • CH480250 · Serious defaulters management unit (SDMU)
  • CH480300 · How to make a referral to the SDMU
  • CH480350 · What happens after the case has been referred to the SDMU
  • CH480400 · Who will be considered for inclusion in MSD?
  • CH480450 · Who will not be included in MSD?
  • CH480500 · SDMU decide that inclusion is not appropriate
  • CH480550 · SDMU decide that inclusion is appropriate
  • CH480600 · How will a deliberate defaulter be affected?
  • CH480650 · Customer contact
  • CH480700 · Publishing details of deliberate defaulters (PDDD)
  • CH480750 · Self sourced cases
  • CH480800 · Receiving a mandatory MSD case for a compliance check
  • CH480850 · Exit from the programme
  • CH480900 · RIS identify persons within MSD as part of their normal day to day risking process
  • CH480950 · Monitoring all entities associated with a person entering MSD
  • CH481000 · Compliance measures - enhanced scoring of future revenue benefit (FRB)
  • CH481050 · Complaints
  • CH481100 · Further information
  1. The managing serious defaulters (MSD) programme: contents
  2. The managing serious defaulters (MSD) programme: complaints

CH481050 | The managing serious defaulters (MSD) programme: complaints

From HM Revenue & Customs · Compliance Handbook

This page and chapter are under review as the relevant content is also published in the technical guidance chapters of the Compliance Handbook, within Compliance checks factsheets and in Compliance checks guidance. If you use particular pages regularly, please email [email protected] to let us know the specific content you find useful.

Any complaints about inclusion in the programme or handling of the case should be directed to:

Complaints Central Clearing
Team Manager
Ground Floor
1 Munroe Court
White Rose Office Park
Leeds
LS11 0EA

The person should include the reference number and the address of the office that last wrote to them. Additionally, they need to identify exactly what they think has gone wrong and what they think should be done to put things right.

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