SolvedCOM110192 | Pursuit: automatic and clerical pursuit: debt management office pursuit, case review (Action Guide)
From HM Revenue & Customs · COTAX Manual
To review cases which have been working in the Debt Management Office for three months or more, consider steps 1 - 13 below. The guide is presented as follows.
| Action | Steps |
|---|---|
| Obtaining the list for review | Step 1 - 3 |
| Monthly review | Steps 4 - 7 |
| Annual review | Steps 8 - 12 |
Obtaining the list for review
1. Select the cases three months old or more from IDMS for the different profiles required as shown in the following table.
| Items to review(Case value) | Reviewing Officer |
|---|---|
| £20,000 or more | Senior Officer |
| £10,000 to £19,999.99 | Higher Officer |
| £5,000 to £9,999.99 | Officer |
| Up to £4,999.99 | Officer |
2. Print the profile.
3. If necessary, repeat steps 1 to 3 for the other profiles required as in the table at step 1.
Monthly review
4. Check always from the printed profile.
5. Examine and carefully verify the accuracy of any notes on the case papers.
6. Take any action necessary to ensure that all liability is being correctly and effectively pursued.
7. Initial and date any case papers to show that the review has been carried out.
Annual review
8. Check always from the printed profile.
9. Make sure any notes showing the whereabouts of the case papers are correct.
10. Examine and carefully verify the accuracy of any notes on the case papers.
11. Take any action necessary to ensure that all liability is being effectively pursued.
12. Initial and date any case papers to show that the review has been carried out.