DMBM216100 | Payment Allocation, Overpayments and Repayments: Obtaining a credit to reconcile an accounting record: Overview

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If you need a credit to reconcile a customer’s record and you cannot arrange this by amending relevant system records you will need to separately obtain a specific credit.Requests for such credits would cover<ul><li class="filledcircle">a minus OAS or Book 19 entry</li><li class="filledcircle">an alleged payment</li><li class="filledcircle">a repayment in error.</li></ul>You should send credit requests to:<blockquote class="noquotes"><p>Accounting Error Team (AET)
Accounts Office
Cumbernauld</p></blockquote>AET will perform preliminary checks and may request additional information. They may also obtain documentary evidence such as copy payable orders. Where a credit is appropriate the AET will arrange for this to be created.