DMBM216120 | Payment Allocation, Overpayments and Repayments: Obtaining a credit to reconcile an accounting record: Missing repayments

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General

If you have been unable to trace a missing repayment that you are fully satisfied was made you may request a credit.

Requesting a credit

Complete and send a BKSA225 (sees form) to your manager to authorise and then forward to the Accounting Error Team,Credit request (Corporate Finance) [email protected] , requesting that a credit be put on the correct customer's record. B/F for credit to be introduced by the Accounting Error Team. Check the correct bank details are held for the customer and reissue repayment.

• the customer’s name

• reference

• amount of credit required

• an explanation why the credit is required

• if appropriate, the reference and details of the charge where the credit is to be

allocated.

If there are no charges for the customer against which the credit can be allocated provide sufficient details to enable the credit to be repaid.