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DMBM511000 | Customer contact and data security: phone contact: recording of phone calls for quality monitoring purposes: contents

From HM Revenue & Customs · Debt Management and Banking Manual

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Contents4 entries

  1. DMBM511005Customer contact and data security: phone contact: recording of phone calls for quality monitoring purposes: offices with automatic voice recording facilities
  2. DMBM511010Customer contact and data security: phone contact: recording of phone calls for quality monitoring purposes: offices without automatic voice recording facilities
  3. DMBM511015Customer contact and data security: phone contact: recording of phone calls for quality monitoring purposes: customer tells the member of staff they are being recorded
  4. DMBM511020Customer contact and data security: phone contact: recording of phone calls for quality monitoring purposes: telling the customer that they are being recorded