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DMBM510000 | Customer contact and data security: contents

From HM Revenue & Customs · Debt Management and Banking Manual

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Contents53 entries

  1. DMBM510100Customer contact and data security: introduction: contents
  2. DMBM510200Customer contact and data security: confidentiality: contents
  3. DMBM510300Customer contact and data security: telephone contact: contents
  4. DMBM511300Customer contact and data security: safety: contents
  5. DMBM511400Customer contact: Outdoor calls: Contents
  6. DMBM511600Customer contact and data security: contact with third parties: contents
  7. DMBM512600Customer contact and data security: emails and faxes: contents
  8. DMBM512700Customer contact and data security: letters
  9. DMBM512750Customer contact and data security: obscure responses from customers
  10. DMBM512800Customer contact and data security: compulsory verification checks: contents
  11. DMBM513120Customer contact and data security: legislation and policy: contents
  12. DMBM513220Customer contact and data security: useful links: contents
  13. DMBM510900Customer contact and data security: telephone contact: customer is driving
  14. DMBM510910Customer contact and data security: telephone contact: customer becomes unconscious or unresponsive
  15. DMBM510920Customer contact and data security: telephone contact: situations where the customer may be unable to speak on the telephone with you
  16. DMBM510930Customer contact and data security: telephone contact: calls outside office hours
  17. DMBM510940Customer contact and data security: telephone contact: calls to and from other offices
  18. DMBM510950Customer contact and data security: telephone contact: calls from third parties
  19. DMBM510960Customer contact and data security: telephone contact: calls from voluntary organisations or CAB
  20. DMBM510970Customer contact and data security: telephone contact: bogus callers
  21. DMBM510980Customer contact and data security: telephone contact: noting the record after a telephone call
  22. DMBM511000Customer contact and data security: phone contact: recording of phone calls for quality monitoring purposes: contents
  23. DMBM511100Customer contact and data security: telephone contact: terminating the call
  24. DMBM511130Customer contact and data security: telephone contact: Field Force/ distraint using the phone whilst out on call
  25. DMBM511190Customer contact and data security: telephone contact: customer wants to check we are calling from HMRC
  26. DMBM511200Customer contact and data security: telephone contact: answering machines
  27. DMBM511210Customer contact and data security: telephone contact: customer phones to change personal details
  28. DMBM511220Customer contact and data security: telephone contact: the Bigword interpretation service for non-English speaking customers
  29. DMBM511630Customer contact and data security: contact with third parties: how to handle calls from third parties: contents
  30. DMBM511680Customer contact and data security: contact with third parties: outbound calls to third parties
  31. DMBM511690Customer contact and data security: contact with third parties: outdoor calls: contents
  32. DMBM511805Customer contact and data security: Contact with third parties: Special circumstances and sensitive cases: Special circumstances: contents
  33. DMBM511900Customer contact and data security: contact with third parties: agents and accountants: contents
  34. DMBM511950Customer contact and data security: Contact with third parties: Trustees and Personal Representatives: Contents
  35. DMBM512000Customer contact and data security: contact with third parties: voluntary sector organisations: contents
  36. DMBM512100Customer contact and data security: contact with third parties: disclosing information
  37. DMBM512150Customer contact and data security: contact with third parties: receiving information - addresses/telephone numbers
  38. DMBM512200Customer contact and data security: contact with third parties: getting authority: contents
  39. DMBM512300Customer contact and data security: contact with third parties: company officers and representatives - wages clerks, cheque signatories, book keepers and so on
  40. DMBM512400Customer contact and data security: contact with third parties: missing customers
  41. DMBM512500Customer contact and data security: contact with third parties: third party acting as a translator
  42. DMBM512910Customer contact and data security: compulsory verification checks: verification checks based on type of contact: contents
  43. DMBM512990Customer contact and data security: compulsory verification checks: what to do if caller fails verification checks
  44. DMBM513010Customer contact and data security: compulsory verification checks: if in doubt
  45. DMBM513020Customer contact and data security: compulsory verification checks: recording of verification checks: contents
  46. DMBM513100Customer contact and data security: compulsory verification checks: assurance of verification checks - managers and Quality Assurance (QA)
  47. DMBM513110Customer contact and data security: compulsory verification checks: verification check helpcards
  48. DMBM513115Customer contact and data security: compulsory verification checks: verification FAQs
  49. DMBM513165Customer contact and data security: legislation and policy: Equality Act 2010
  50. DMBM513180Customer contact and data security: legislation and policy: Commissioners for Revenue and Customs Act 2005
  51. DMBM513190Customer contact and data security: legislation and policy: Civil Service Code
  52. DMBM513200Customer contact and data security: legislation and policy: Personal Safety Code
  53. DMBM513210Customer contact and data security: legislation and policy: Wellbeing, Health and Safety