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Official guidance
Debt Management and Banking Manual

DMBM511630 · Customer contact and data security: contact with third parties: how to handle calls from third parties: contents

  • DMBM511635 · Customer contact and data security: contact with third parties: how to handle calls from third parties: introduction
  • DMBM511640 · Customer contact and data security: contact with third parties: how to handle calls from third parties: call from relative/friend - customer present
  • DMBM511645 · Customer contact and data security: contact with third parties: how to handle calls from third parties: call from relative/friend - customer not present - including setting up TTP and taking payment
  • DMBM511650 · Customer contact and data security: contact with third parties: how to handle calls from third parties: call from Citizens Advice Bureau (CAB)
  • DMBM511655 · Customer contact and data security: contact with third parties: how to handle calls from third parties: call from voluntary organisation
  • DMBM511660 · Customer contact and data security: contact with third parties: how to handle calls from third parties: call from agent/accountant
  • DMBM511665 · Customer contact and data security: contact with third parties: how to handle calls from third parties: call from company representative - wages clerk, book keeper, financial persons
  • DMBM511670 · Customer contact and data security: contact with third parties: how to handle calls from third parties: call from ex company partner or director
  • DMBM511675 · Customer contact and data security: contact with third parties: how to handle calls from third parties: call from one tax credit claimant on joint record
  • DMBM511677 · Customer contact and data security: contact with third parties: how to handle calls from third parties: special situations where disclosure may be necessary / sensitive cases
  1. Customer contact and data security: contact with third parties: how to handle calls from third parties: contents
  2. Customer contact and data security: contact with third parties: how to handle calls from third parties: call from ex company partner or director

DMBM511670 | Customer contact and data security: contact with third parties: how to handle calls from third parties: call from ex company partner or director

From HM Revenue & Customs · Debt Management and Banking Manual

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If you receive a call from an ex company partner or director you must be careful on what you can and must not disclose and how you verify the individual, see DMBM512890.

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