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DMBM512910 | Customer contact and data security: compulsory verification checks: verification checks based on type of contact: contents

From HM Revenue & Customs · Debt Management and Banking Manual

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Contents6 entries

  1. DMBM512920Customer contact and data security: compulsory verification checks: verification checks based on type of contact: inbound calls
  2. DMBM512925DMBM- Customer contact and data security: compulsory verification checks: Identification and verification (ID&V) and voice identification (Voice ID)
  3. DMBM512930Customer contact and data security: compulsory verification checks: verification checks based on type of contact: outbound calls
  4. DMBM512940Customer contact and data security: compulsory verification checks: verification checks based on type of contact: field force/distraint/outdoor calls (including taking calls from FFCs)
  5. DMBM512950Customer contact and data security: Compulsory verification checks: Verification checks based on type of contact: face to face verification checks (meetings/interviews)
  6. DMBM512960Customer contact and data security: Compulsory verification checks: Verification checks based on type of contact: Internal caller verification checks