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Contents

Official guidance
Debt Management and Banking Manual

DMBM512910 · Customer contact and data security: compulsory verification checks: verification checks based on type of contact

  • DMBM512920 · Inbound calls
  • DMBM512925 · DMBM- Customer contact and data security: compulsory verification checks: Identification and verification (ID&V) and voice identification (Voice ID)
  • DMBM512930 · Outbound calls
  • DMBM512940 · Field force/distraint/outdoor calls (including taking calls from FFCs)
  • DMBM512950 · Face to face verification checks (meetings/interviews)
  • DMBM512960 · Internal caller verification checks
  1. Customer contact and data security: compulsory verification checks: verification checks based on type of contact: contents
  2. Customer contact and data security: Compulsory verification checks: Verification checks based on type of contact: Internal caller verification checks

DMBM512960 | Customer contact and data security: Compulsory verification checks: Verification checks based on type of contact: Internal caller verification checks

From HM Revenue & Customs · Debt Management and Banking Manual

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