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DMBM524140 | Debt and return pursuit: CIS: the IDMS automatic process: work items not suitable for the automatic process

From HM Revenue & Customs · Debt Management and Banking Manual

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The following table tells you when a penalty or return work item is not suitable for the automatic process, the worklist they appear on, the Next Action and Next Action date.

Work items not suitable for the automatic process

Signal or conditionWorklistNext actionNext action date
PLARC/W CISNewToday
RLS signal set or address not presentC/W RLS or if there is an existing open work item associate to the existing roleNewToday
Insolvency signal is setC/W Insolvency or if there is an existing work item associate to the existing roleNewToday
Long Name and Address signal is setC/W CISNewToday
Deceased signalC/W CISNewToday
AbroadC/W CISNewToday
Welsh LanguageC/W CISNewToday
Information codes H & Y are presentC/W CISNewToday
Enforcement Signal is set on existing work itemsC/W CISNewToday
Existing work items are part of a CCBC caseC/W CISNewToday
Existing work items are part of an Instalment ArrangementAssociate to the existing roleNewToday
Existing work items are owned by EISAssociate to the existing roleNewToday
Existing work items are owned by ICHUAssociate to the existing roleNewToday

When dealing with these work items on your worklist you should

  • establish the reasons why a clerical review is necessary

  • refer to existing guidance when dealing with these cases

  • consider if the work items can be put back into the automatic process.