DMBM524420 | CIS: Verification procedures in DMB: Initial action on receipt

Some content of this manual is being considered for archiving. If there is content you use regularly, please email [email protected] to let us know as soon as possible.

Initial action on receipt

If you receive a case

• consider the information available in the case papers

• review the case as a whole and determine if any other liability is outstanding for example SA

• make contact with the contractor to obtain further information

• decide whether or not credit for the deductions shown on the payment and deduction statement or other evidence may be confirmed

• calculate the amount (if any) of the contractor's liability

• obtain payment of all outstanding duties and

• obtain any missing monthly returns.

You should ensure

• your action follows on from, rather than duplicates, any action already taken by the CIT and subcontractor's processing office

• efforts to resolve the matter with the contractor are persistent and thorough, and

• a tight B/F is maintained throughout, to avoid unnecessary delay.