DMBM557070 | Debt and return pursuit: Child Benefit overpayments: RLS

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Correspondence returned RLS

• (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

• Access the appropriate systems to trace a new address.

Address traced

• Update CBCS with the new address using PDCS (Dialogue PD365).

• Issue duplicate letter.

• Continue as appropriate depending on the stage in the recovery process.

No address traced

• (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

• If the customer has CHB entitlement, update PDCS to set the RLS indicator and notify CBO using the RLS referral form.

• Enter the case onto the quick address trace spreadsheet.

• Update OPREC notepad and set BF code 4 for 12 weeks.

New address traced

Action as above for ‘Address traced’.

No further address traced

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)