DMBM557530 | Debt and return pursuit: Child Benefit overpayments: recovery from continuing entitlement: commencing direct recovery action

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Action on BF code 1 expiry

• Calculate the recovery start date; for:

  • weekly paid cases, ignore the week you are working in, ignore the next three weeks and start recovery from the following week

  • four-weekly paid cases, ignore the current payment cycle and start recovery from the first week of the following payment cycle.

• Issue SEES letter CBOP170A to confirm details of the recovery plan.

• Set OPREC BF to delayed code 2 BF Code 5.

• Set the BF date for a Mon or Tues (mirroring the Child Benefit payday); for:

  • weekly cases set the BF for the week prior to the recovery start date

  • four-weekly cases set the BF for the first week of the payment cycle in which recovery will commence.

• Update the OPREC notepad with “CBOP170A issued withhold from (Date)(Initials)”.

Action on BF code 5 expiry or after customer contact

Customer contact only

• Negotiate recovery following the guidance at DMBM557270.

• Issue SEES letter CBOP170A unless the customer has confirmed they do not require one.

OPREC action to show recovery

• Highlight ‘recovery’ and select ‘edit’.

• Select ‘immediate’.

• Select ‘benefit deductions’.

• Click on ‘benefit deductions’ tab at the top of the page.

• Select ‘add’.

• Enter 28 in deductions from.

• Enter 1 in benefit payday.

• Enter the weekly amount of recovery.

• Enter recovery start date (always use Monday date).

• Select ‘OK’.

• A prompt box may appear advising that you are starting a recovery over £15, please ignore and select ‘OK’.

• Make a note of the recovery end date.

OPREC action to set BF

• Click on the ‘recovery’ tab at the top of the page.

• If recovery will take over one year, leave BF code as 12 and set BF period for 52 weeks.

• If recovery will be complete within one year, change to BF code 9 and set the ‘BF date’ to Mon or Tues mirroring the Child Benefit payday; for:

  • weekly cases, set the BF date for the week prior to the recovery end date

  • four-weekly cases, set the BF date for the week of the final deduction.

• Select ‘OK’.

• If any fulltime exclusion dates occur within the recovery period, add ££ in front of the first name on OPREC.

CBOL action

Open the ‘corres’ indicator on CBOL by using dialogue 3 and transaction number 2.

CBUS action to start recovery on the Child Benefit Computer System (CBCS)

• Select ‘C’ screen – ‘instrument of payment code’; for:

  • weekly cases, enter 56

  • four-weekly cases, enter 44.

• Enter weekly amount of recovery (consider uprating).

• Enter start date.

• Enter ‘C’ in pay code.

• Click on ‘Lost & Ret/Rec’ tab at the top of the screen.

• Select ‘yes’ from the ‘long term recovery’ dropdown menu.

• Select ‘E’ screen (consider uprating).

• Click on ‘questions’ tab at the top of the page.

• Select ‘yes’ from the ‘is the case to be cleared’ dropdown menu.

• For ‘misc BF date’ enter a date one month after the end of recovery.

• Select ‘update’.