DMBM557560 | Debt and return pursuit: Child Benefit overpayments: recovery from continuing entitlement: recovery complete

From HM Revenue & Customs · Debt Management and Banking Manual

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When recovery is complete the case will expire on BF as a code 9.

The action to take now by DM will be to show that recovery has been completed on OPREC and the Child Benefit system.

OPREC action

Update OPREC notepad “Fully recovered OPREC and CBUS updated”.
Update OPREC to show recovery; to do this:
- highlight ‘recovery’ and select ‘edit’
- click on ‘benefit deductions’ tab at the top of the page
- select ‘edit’
- select ‘recovery complete’ from the ‘reason for ending’ drop down menu
- select ‘OK’
- select ‘recovery’ tab at the top of the screen
- select ‘terminated’ and ‘OK’.

CBOL action

Open the ‘corres’ indicator on CBOL by using dialogue 3 and transaction number 2.

CBUS action

Weekly paid cases

Update CBCS using CBUS to show recovery; to do this:

select ‘C’ screen
click on ‘Lost & Ret/Rec’ tab at the top of the screen
select ‘no’ from the ‘overpayment outstanding’ drop-down menu
select ‘end’ from the ‘long term recovery’ drop-down menu
click on ‘Iss Adjs’ tab at the top of the screen
enter code 25
enter weekly amount of recovery
enter start and end date of recovery (a new line is required for each separate amount)
select ‘D’ screen
click on ‘Misc/Verb Notes’ tab at the top of the screen
select ‘short term’ from the note duration drop down menu
enter note ‘OP fully repaid no file in Month/Year PA’
select ‘E’ screen
click on ‘questions’ tab at the top of the page
select ‘yes’ from the ‘is the case to be cleared’ drop-down menu
select ‘update’.

Four-weekly paid cases

Update CBCS using CBUS to show recovery and issue payment; to do this:

select ‘C’ screen
enter IOP code 48 (or 49 if the final deduction is on the last week of the payment cycle)
enter weekly rates due after deductions and issue full payment from when recovery is complete in the current cycle (or if code 49 used enter the balance due to customer for the final week) (consider uprating)
click on ‘Lost & Ret/Rec’ tab at the top of the screen
select ‘no’ from the ‘overpayment outstanding’ drop-down menu
select ‘end’ from the ‘long term recovery’ drop-down menu
click on ‘Iss Adjs’ tab at the top of the screen
enter code 25
enter weekly amount of recovery
enter start and end date of recovery (a new line is required for each separate amount)
select ‘D’ screen
click on ‘Misc/Verb Notes’ tab at the top of the screen
select ‘short term’ from the note duration drop-down menu
enter note ‘OP fully repaid no file in month/year PA’
select ‘E’ screen
click on ‘questions’ tab at the top of the page
select ‘yes’ from the ‘is the case to be cleared’ drop-down menu
select ‘update’.