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Contents

Official guidance
Debt Management and Banking Manual

DMBM560500 · Debt and return pursuit: Foreign cases: Mutual Assistance in the Recovery of Debt (MARD) (Social Security Debts)

  • DMBM560520 · About the agreement
  • DMBM560535 · Referring cases to the International Debt Unit, MARD team or to DM Birmingham
  • DMBM560540 · Sending and receiving requests
  • DMBM560560 · Requests for information received from other countries
  • DMBM560570 · Requests for information sent to other countries
  • DMBM560590 · About requests for notification
  • DMBM560610 · Requests for notification received from other countries - International Debt Unit MARD Team action
  • DMBM560620 · Requests for notification received from other countries - Field Force / EIS Summary Warrant team action
  • DMBM560630 · Requests for notification sent to other countries
  • DMBM560650 · About requests for recovery
  • DMBM560670 · Requests for recovery received from other countries - International Debt Unit MARD team action
  • DMBM560680 · Requests for recovery received from other countries - Field Force action
  • DMBM560690 · Requests for recovery received from other countries - EIS Summary Warrant team action
  • DMBM560700 · Requests for recovery received from other countries - EIS Bradford action
  • DMBM560710 · Requests for recovery received from other countries - EIS Worthing and Edinburgh action
  • DMBM560740 · Disputes
  • DMBM560775 · Requests for recovery received from other countries - debtor not resident
  • DMBM560780 · Requests for recovery sent to other countries
  • DMBM560790 · Requests for precautionary measures
  • DMBM560800 · Requests for reimbursement of costs
  • DMBM560810 · Document retention and statistics
  • DMBM560530 · Roles and responsibilities
  • DMBM560600 · Notification requests received from other member states
  • DMBM560660 · Recovery requests received from other member states
  1. Debt and return pursuit: Foreign cases: Mutual Assistance in the Recovery of Debt (MARD) (Social Security Debts): contents
  2. Debt and return pursuit: foreign cases: Mutual Assistance in the Recovery of Debt (MARD) (Social Security Debts): document retention and statistics

DMBM560810 | Debt and return pursuit: foreign cases: Mutual Assistance in the Recovery of Debt (MARD) (Social Security Debts): document retention and statistics

From HM Revenue & Customs · Debt Management and Banking Manual

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Retention of documents

All file action sheets and closed MARD files must be retained in line with the guidance on the retention of records.

Statistics

We are required to compile statistics on the requests we send and receive and send these to the Administrative Commission. However, the Administrative Commission have not yet advised on what statistics they require and when.

In the meantime, for each debt type (that is a family benefit or National Insurance debt) you should keep a record of the number of requests for:

  • information sent to other countries per debt type

  • information received from other countries per debt type

  • notification sent to other countries per debt type

  • notification received from other countries per debt type

  • recovery sent to other countries per debt type, together with the debt value

  • recovery received from other countries per debt type, together with the debt value and the amount recovered per year

  • precautionary measures received from other countries per debt type.

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