ECSH32538 | Roles and responsibilities - The role of single points of contact (SPOCs)

You may be asked to act as a Single Point of Contact (SPOC) for a specific sector. The responsibilities of a sector SPOC include:

• Attending sector meetings (or arranging a deputy).

• Disseminating sector meeting minutes and other key messages.

• Preparing and delivering updates on all cases within your team, highlighting any issues with case progression.

• Having awareness of information in the Knowledge Library and SharePoint site.

• Assisting team members with casework and acting as a second officer when required.

• Encouraging team members to include you as the SPOC for advice prior to progressing to your Team Leader and Technical Specialists.

• Assisting other SPOCs as required.

The SPOC directory can be found in the EC-S Structure and Roles section of the Knowledge Library.