Skip to content
Solved

ECSH32540 | Roles and responsibilities – Role of a manager

From HM Revenue & Customs · Economic Crime Supervision Handbook

The role of a manager

Managers ensure that the officers you manage are meeting the objectives of their roles and to provide support where necessary. You may also be responsible for managing workloads.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Other responsibilities may include human resources (HR) management involving regular one to one meetings, attendance management and consideration of poor performance procedures with officers you manage.

You should share best practice and ensure your work adheres to the Compliance Professional Standards and the HMRC Charter.

The role of a team leader

The role of a team leader is to:

  • Provide clear direction, so that work has the optimum impact on reducing money laundering, terrorist financing and proliferation financing (ML/TF/PF) risk.

  • Drive and enable delivery of the team’s operational targets to agreed quality standards including prioritisation and prompt delivery of cases.

  • Regularly review team performance by monitoring case progression, reviewing and tracking data, assuring casework and having discussions with caseworkers.

  • Quality assure all case outcomes and sanctions, ensuring submissions to Governance Panel meet the standards set out in both the Governance Panel Terms of Reference and Standard Work instructions (available from the Knowledge library).

  • Attend Governance Panel to support the caseworker and ensure feedback is actioned timely and best practice is shared.

  • Work with the Grade 7 Lead to drive strategy for effective performance against the delivery plan.

  • Work with the learning team to manage trainees through routeways and build continuous improvement/capability gaps for other staff.

  • Work with other Economic Crime Supervision (EC-S) teams and colleagues to drive business priorities and business delivery against key objectives.

  • Deliver and drive business change and continuous improvement.

  • Engage and motivate the team as well as building effective teamwork.

  • Act as a role model, demonstrating HMRC leadership behaviours and values.

  • Be a dynamic leader, working effectively with stakeholders and as part of a team.

  • Provide coaching, mentoring and leadership in line with the HMRC management guidance.

  • Act as point of contact to resolve technical and case progression queries and escalate where appropriate.

  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

  • Engage with stakeholders both in and outside of EC-S seeking opportunities for collaboration and customer feedback where appropriate.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)