OT18530 | PRT compliance: LB operating model - the role of the CRM in PRT

A key feature of the LB Operating Model is the introduction of the Customer Compliance Manager (CCM) role. CCMs now have a significant role in PRT compliance.

The CCM has the main role in determining the tax status of the customer. He or she will have an active interest in all phases of the working of an enquiry particularly where there are relationship considerations.

The introduction of the CCM role means that there is a need to dovetail the PRT team’s need to manage specific risks into the CCM’s wider management responsibility for the group.