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Contents

Official guidance
PAYE Manual

PAYE105000 · Individual records: contact history

  • PAYE105001 · Introduction
  • PAYE105010 · Automatic creation by NPS
  • PAYE105015 · NPS prompts you to create note
  • PAYE105017 · Telephone and correspondence - core principles
  • PAYE105020 · Work management item - core principles
  • PAYE105022 · Specific processes - recording information and actions
  • PAYE105024 · Abbreviations
  • PAYE105026 · District records
  • PAYE105030 · Contact history summary and contact history details screens
  • PAYE105035 · COP essential and historical notes summary
  1. Individual records: contact history: contents
  2. Individual records: contact history: abbreviations

PAYE105024 | Individual records: contact history: abbreviations

From HM Revenue & Customs · PAYE Manual

The Actions field in Contact History may include abbreviations and acronyms. Used correctly they can save both time and space as well as provide consistency in our notes. This guidance provides a point of reference for some of the more commonly used words in our day to day work.

Notes:

1. You should not use personal abbreviations under any circumstances.

2. When entering abbreviations you should use spaces not just commas or full stops to separate text.

A B C D E F G H I L M N O P R S T U V W X Y

Table shown as recovered text

Abbreviation Definition Abbreviation Definition A - NOR Not ordinarily resident ADM Administrator - - ADV Advised / Advice NR Not resident AGNT Agent O - ALLCE Allowances OBJ Objection AMDT Amendment OR Ordinary resident AMT Amount OYO One year only ASSD Assessed P - B - P/T Part time BA52WK Bereavement Allowance PMT Payments BAL Balanced POA Payments on account BALPYT Balancing Payment POH Post on hand C - POT Potential CALB Call Back PRTY Priority CALC Calculation PREV Previously CANC Cancel / Cancelled PROV Provide CH Coding History PY Previous year CLMD Claimed PWK Per week CAP Capacitor - - CAPT Captured R - CONF Confirmed RE Regarding CHN Contact History Notes RE-CAL Recalculated CERT Certificate RECD Received CTP Call Type Process RECON Reconciliation D - REPAY Repayment DECD Deceased REQ Request DEDN Deduction REQD Required DET Details REV Review DIR Director RPS Repayment supplement DISC Discrepancy S - - - SA Self Assessment - - SIA Simple Assessment DOSIG Date of signature SOA Statement of account E - SOE Statement of earnings EMPREF Employer reference STD Standard EMPT Employment STMT Statement EOY End of Year SUBD Submitted EXEC Executor - - EXPD Explained T - F - T/BEN Taxable benefit FWD Forward TECH Technical G - TEL Telephone GEN General TELIN Telephone in H - TELO Telephone out HUSB Husband TOT Total I - U - INC Income U/P Underpayment INCL Include UPD Updated INCLD Included UEMP Unemployed INFO Information UTC Unsuccessful telephone call ISSD Issued V - INT Interest VDP Voluntary direct payment IRO In respect of VOL Voluntary L - W - LIAB Liability W/C Week commencing LPA Lasting Power of Attorney LTR Letter W/E Week ending LYC Last year cleared WK Week M - WKLY Weekly MTH Month WRK Work MTHLY Monthly X - N - XFER Transfer / case transferred N/K Not known XMPT Exempt NEC Necessary Y - NFA No Further Action YR Year

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