PAYE105010 | Individual records: contact history: automatic creation by NPS

When information is processed automatically, for example auto reconciliation or form P14 received and an update is made to a customer’s record, NPS will

• Identify an update has been made

• Create a Contact History record relating to the type of information processed

• Capture the information required to finalise Contact History

• Save the Contact History entry for the customer’s record

If as a result of the changes made, NPS issues any outgoing communication, it will automatically

• Identify when any outbound communication has been issued

• Create a Contact History record relating to the type of outbound communication

• Capture the information required to finalise Contact History

• Save the Contact History entry on the customer’s record

The Contact Type will display Unmediated.