PAYE25056 | Employer records: employer mailings: prospective employer pack issue (Action Guide)

To take the appropriate action when a customer requests that a Prospecive Pack is issued to them, follow steps 1 -5 below. The Guide is presented as follows

Initial action

Step 1 - 4

Prospective pack issue

Step 5

For details of how to access any of the Employer Business Service functions, use PAYE057.

Initial action

1. Use EBS to access the Function Description Menu and select the ‘Prospective / Starter pack’ option

2. Select the [Prospective Employer] button

3. Use the ‘Search’ button to complete the Employer Name and Address fields

4. Select (tick) the ‘Prospective Pack’ field

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Prospective pack issue

5. The pack will automatically be issued by the HMRC mailing contractor