PAYE53016 | Employer returns: employer return work lists: EDI / Internet - action by employers live service team (Action Guide)

From HM Revenue & Customs · PAYE Manual

When contacted by a Processing Office because there is an entry on the ‘Filed Online Advisory’ work list, the Online Customer Services Team should follow steps 1 - 17 below. The Guide is presented as follows

	Step 1
	Steps 2 - 6
	Steps 7 - 11
	Steps 12 - 17

For details of how to access any of the Employer Business Service functions, use PAYE057.

Initial action

EDIR indicator not set

Table shown as recovered text

This work item arises when an EDI return has been processed but the INTENT TO FILE by EDI indicator is not set on the employer record 2. Contact the submitter to confirm the return has been filed against the correct employer reference (and office number) If the employer reference is correct and they want to continue to file by EDI go to step 3 If the employer reference is incorrect go to step 4 3. If the submitter confirms the correct employer reference and they wish to continue to file by EDI Use Function AMEND ELECTRONIC BUSINESS INDICATORS to set the INTENT TO FILE by EDI indicator 4. If an incorrect employer reference had been used Establish with the submitter the correct employer reference 5. Send an EDI / FBI Capture Incorrect Employer Reference Stencil (Word 29KB) along with a print-out from e-Services Filestore of the relevant P35 to the Processing Office responsible for the incorrect employer reference Note: The stencil will ask the Processing Office to Use Function CAPTURE EOY RETURN DETAILS to capture an additional complete return to minus off the charge on the employer record And Use Function AMEND EMPLOYER SUMMARY to add an Employer Note saying ‘Year 20xx/xx Capture Incorrect Employer Reference Stencil - See File’ 6. Send an EDI / FBI Capture Incorrect Employer Reference Stencil along with a print-out from e-Services Filestore of the relevant P35 to the Processing Office responsible for the correct employer reference Note: The stencil will ask the Processing Office to Use Function RECORD RETURN RECEIPT to record receipt of the return on EBS Use Function VIEW BROCS (Format 9 - Designatory Data for ASN) to ensure this information successfully passes to the BROCS record And when this has occurred Use Function CAPTURE EOY RETURN DETAILS to process the P35 print-out information

FBIR set but EDI received

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This work item arises when the INTENT TO FILE by FBI indicator is set on the employer record but an EDI return has been received. 7. Contact the submitter to confirm that the return has been filed against the correct employer reference (and office number) If the employer reference is correct and they no longer want to submit online but want instead to file by EDI go to step 8 If the employer reference is incorrect go to step 9 8. If the submitter confirms the employer reference is correct and they now want to file by EDI Ask them to de-register for the Internet service And when the submitter has de-registered Use Function AMEND ELECTRONIC BUSINESS INDICATORS to set the INTENT TO FILE by EDI (EDIR) indicator on the employer record Note: At least 24 hours will need to elapse after de-registering before any EDI indicators can be set 9. If an incorrect employer reference has been used establish with the submitter the correct employer reference 10. Send an EDI / FBI Capture Incorrect Employer Reference Stencil (Word 29KB) along with a print-out from e-Services Filestore of the relevant P35 to the Processing Office responsible for the incorrect employer reference Note: The stencil will ask the Processing Office to Use Function CAPTURE EOY RETURN DETAILS to capture an additional return to minus off the charge on the employer record And Use Function AMEND EMPLOYER SUMMARY to add an Employer Note saying ‘Year 20xx/xx Capture Incorrect Employer Reference Stencil - See File’ 11. Send an EDI / FBI Capture Incorrect Employer Reference Stencil along with a print-out from e-Services Filestore of the relevant P35 to the Processing Office responsible for the correct employer reference Note: The stencil will ask the Processing Office to Use Function RECORD RETURN RECEIPT to record receipt of the return on EBS Use Function VIEW BROCS (Format 9 - Designatory Data for ASN) to ensure this information successfully passes to the BROCS record And when this has occurred Use Function CAPTURE EOY RETURN DETAILS to process the P35 print-out information

EDIR set but FBI received

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This work item arises when the INTENT TO FILE by EDI indicator is set on the employer record but an Internet return has been received. 12. Contact the submitter to confirm that the return has been filed against the correct employer reference If the employer reference is correct and they no longer want to submit by EDI but want instead to file online go to step 13 If the employer reference is incorrect go to step 14 13. If the submitter confirms the employer reference is correct and they now want to file online Ask them to register to use PAYE Online for Employers - Internet Use Function AMEND ELECTRONIC BUSINESS INDICATORS to remove the INTENT TO FILE by EDI (EDIR) indicator on the employer record 14. If an incorrect employer reference has been used establish with the submitter the correct employer reference 15. Send an EDI / FBI Capture Incorrect Employer Reference Stencil (Word 29KB) along with a print-out from e-Services Filestore of the relevant P35 to the Processing Office responsible for the incorrect employer reference Note: The stencil will ask the Processing Office to Use Function CAPTURE EOY RETURN DETAILS to capture an additional return to minus off the charge on the employer record And Use Function AMEND EMPLOYER SUMMARY to add an Employer Note saying ‘Year 20xx/xx Capture Incorrect Employer Reference Stencil - See File’ 16. Send an EDI / FBI Capture Incorrect Employer Reference Stencil along with a print-out from e-Services Filestore of the relevant P35 to the Processing Office responsible for the correct employer reference Note: The stencil will ask the Processing Office to Use Function RECORD RETURN RECEIPT to record receipt of the return on EBS Use Function VIEW BROCS (Format 9 - Designatory Data for ASN) to ensure this information successfully passes to the BROCS record And when this has occurred Use Function CAPTURE EOY RETURN DETAILS to process the P35 print-out information 17. Use Function AMEND ELECTRONIC BUSINESS INDICATORS to ensure the INTENT TO FILE by EDI (EDIR) is set on the employer record