RM1200 | RA action: Introduction

Allocation officers will deal with enquiries. They will tell you if there is a new case to set up or ask you to issue an IR111 if they need more information.

This section tells you what to do

• when you are asked to set up a new case before you receive a claim form (RM1204)

• when you receive vouchers without a claim (RM1212 - RM1216)

• if any other enquiry is made at the counter or by telephone (RM1208).

• In a new case

• if you are going to set the case up from a claim form see RM1028

• before you issue a claim form manually see RM1266.