RM1212 | RA action: Vouchers received before claim

If you receive vouchers without a claim take the following action.

If the claimant calls with vouchers before making a claim for the period do not accept or cancel the vouchers

• issue a claim form for completion and return with the vouchers

• explain that you can only accept the vouchers with the claim.

When you receive vouchers by post

• if there is no explanation and you cannot trace a registered claim for the period

• send the uncancelled vouchers back to the claimant with a claim form

• ask the claimant to return the vouchers with the completed form

• otherwise see RM1216.