SAM71030 | Manage work: work management: how work items are created

When certain events occur in the SA system, details are passed to Work Management to create a work item.

The trigger event(s) differ for each work item.

Some of the details apply only to specific work items. For example

• The amount of a debt

• The number of returns outstandingThe following details are common to all work items

• UTR

• Taxpayer name

• Date the work item was createdOther details, although potentially common to all work items, will not apply to every item. For example

• Employers reference (EMPREF)

• NINO

• Schedule D register numberThe Index of Work Lists in the left bar provides more information.