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Contents

Official guidance
Self Assessment Manual

SAM71000 · Manage work: work management

  • SAM71001 · Introduction
  • SAM71010 · Access to work lists
  • SAM71020 · Allocation of responsibility for work items
  • SAM71030 · How work items are created
  • SAM71040 · Lists in the network
  • SAM71050 · Management information
  • SAM71060 · Managing work lists
  • SAM71070 · Postcodes
  • SAM71080 · W008 outstanding debt and/or return
  • SAM71082 · W010 BF penalty for issue
  • SAM71084 · W011 review remission for cancellation
  • SAM71086 · W012 remissions and remission cancellation quality assurance
  • SAM71088 · W013 potential transfer cases
  • SAM71090 · W014 bankruptcy or voluntary arrangement cases
  • SAM71092 · W015 open appeals
  • SAM71094 · W016 manual issue of return
  • SAM71098 · W018 review revenue assessments
  • SAM71100 · W019 review informal standovers
  • SAM71102 · W024 duplicate return logged - original already logged or captured
  • SAM71104 · W025 fully captured/unlogged returns
  • SAM71106 · W028 repayments to be authorised or cancelled
  • SAM71108 · W029 rejected repayments
  • SAM71110 · W030 inhibited automatic repayments
  • SAM71114 · W032 RLS cases
  • SAM71116 · W033 transfer to COP security review
  • SAM71118 · W034 sundry charge quality check
  • SAM71120 · W035 manual issue of review form 575
  • SAM71122 · Manage work: work management: W036 informal discharge review
  • SAM71124 · W037 reduction of amount coded out
  • SAM71126 · W038 freestanding credit review
  • SAM71128 · W039 potential non-filers
  • SAM71130 · W040 inhibited statements
  • SAM71132 · W041 manual statement issue
  • SAM71134 · W042 returns not captured
  • SAM71136 · W043 repayments for quality checks (WO43 has been decommissioned from April 2015)
  • SAM71138 · W044 over-repayments
  • SAM71140 · W045 pensioner and low income review list
  • SAM71142 · W046 pensioner and low income quality review list
  • SAM71144 · W047 overpayments in closed cases
  • SAM71146 · W048 permanent notes review work list
  • SAM71148 · W049 short tax return rejection work list
  • SAM71150 · W050 CID framework rejection list
  • SAM71152 · W051 Daily returns review - ceased date set (Decommissioned April 2012)
  • SAM71154 · W052 daily returns review - SA/PAYE auto-coding exceptions
  • SAM71156 · W053 daily returns review - electronic return cases
  • SAM71158 · W054 weekly returns review list (decommissioned December 2023)
  • SAM71159 · W055 failed online amendments and HMRC Corrections
  • SAM71160 · W056 partnership online amendments
  • SAM71161 · W057 review FSC from return amendment
  • SAM71163 · W059 online return rejections
  • SAM71165 · W061 Class 2 NICS Marriage and Devolved Residency updates
  • SAM71112 · W031 post repayment check cases
  1. Manage work: work management: contents
  2. Manage work: work management: W037 reduction of amount coded out

SAM71124 | Manage work: work management: W037 reduction of amount coded out

From HM Revenue & Customs · Self Assessment Manual

Event

A work item is created when an amount already transferred to PAYE is automatically reduced, in one of the following circumstances, and therefore you need to revise the amount of underpayment coded

  • On capture of an amended return using function AMEND RETURN or AMEND RETURN FOR ENQUIRY

  • On use of function UNLOG RETURN

  • On use of function CREATE RETURN CHARGE or CREATE RETURN CHARGE FOR ENQUIRY

A work item will also be created for cases where

  • There has been an amount previously transferred to PAYE and the entry at box 8 of the Tax Calculation Summary page TCS 1 (box 18.2 for years up to and including 2006/07) (potential underpayment) of the amended return has changed from that shown on the earlier version of the return

From October 2014, cases will no longer populate the list where the ‘Last Year for SA Return’ signal has been set and a return that includes a PAYE source of income is amended. Note: The amount for these cases will be shown as ‘0.00’

Note:

The case will not appear on the ‘Reduction of Amount Coded Out’ Work List or be automatically notified to PAYE where

  • The return is amended using function CREATE RETURN CHARGE or CREATE RETURN CHARGE FOR ENQUIRY in a case where an amount was previously transferred to PAYE for that year and this results in a reduction of the amount coded out

And

  • The Last SA Return Required For signal is set for the return year or earlier

Any reduction in the amount coded on PAYE must be recognised and dealt with manually.

Specific details

Other than details common or potentially common to all types of work item, the following specific details will be available

  • Return year

  • Adjustment to coded out amount (Note: This is a reduction, and must always be a minus figure)

Allocation of responsibility

The work item is allocated to the office with processing responsibility for the taxpayer. Within that office, the item will be worked by an officer with the user role of Clerical Processing Officer.

Frequency of review

This list should be reviewed as directed.

Updating of details

Until the work item is cleared, the following details held on the work item are updated by Work Management immediately the corresponding entry is updated on the taxpayer record

  • Taxpayer name

  • NINO

  • Employers reference (EMPREF) or Schedule D register number

Action to take on the work item

Advice on the action to take to clear the work item is available as a standard process description - see W037 - Reduction of amount coded out

Deletion of the work item

The work item is not deleted automatically. It should be deleted manually using function WORK LIST CASES or function SELECTED CASE, on completion of the necessary clerical action.

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