CRG1000 · Introduction
CRG2000 · Broad principles
CRG3000 · Mistakes
CRG4000 · Delays
CRG5000 · Financial redress
CRG6000 · Payments for worry and distress (additional payments we can make to individuals and individuals of companies)
CRG7000 · Reporting and procedures
CRG8000 · Legal action
CRG9000 · Getting further advice
CRGUPDATE001 · Complaints and Remedy Guidance: update index
CRGUPDATE110802 · Complaints and Remedy Guidance: recent changes
CRGUPDATE120214 · Complaints and Remedy Guidance: recent changes

Complaints and Remedy Guidance

From HM Revenue & Customs