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Contents

Official guidance
Complaints and Remedy Guidance
  • CRG1000 · Introduction
  • CRG2000 · Broad principles
  • CRG3000 · Mistakes
  • CRG4000 · Delays
  • CRG5000 · Financial redress
  • CRG6000 · Payments for worry and distress (additional payments we can make to individuals and individuals of companies)
  • CRG7000 · Reporting and procedures
  • CRG8000 · Legal action
  • CRG9000 · Getting further advice
  • CRGUPDATE001 · Complaints and Remedy Guidance: update index
  • CRGUPDATE110802 · Complaints and Remedy Guidance: recent changes
  • CRGUPDATE120214 · Complaints and Remedy Guidance: recent changes
  1. Complaints and Remedy Guidance
  2. Complaints and Remedy Guidance: recent changes

CRGUPDATE110802 | Complaints and Remedy Guidance: recent changes

From HM Revenue & Customs · Complaints and Remedy Guidance

Below are details of the amendments that were published on 2 August 2011 (see the update index for all updates).

Page Details of update

CRG1075 Additional link to advice on helping disabled customers

CRG5225 Fixed broken link

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