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Contents

Official guidance
Debt Management and Banking Manual

DMBM513020 · Customer contact and data security: compulsory verification checks: recording of verification checks

  • DMBM513030 · Noting IDMS - phone contact
  • DMBM513040 · Noting IDMS - outdoor calls
  • DMBM513050 · Noting IDMS - verbal consent received
  • DMBM513060 · Noting IDMS - adding your PID
  • DMBM513070 · Noting IDMS - bogus callers
  • DMBM513080 · Customer gives you a different answer to that on screen
  • DMBM513090 · IDMS verification notes helpcard
  1. Customer contact and data security: compulsory verification checks: recording of verification checks: contents
  2. Customer contact and data security: compulsory verification checks: recording of verification checks: noting IDMS - bogus callers

DMBM513070 | Customer contact and data security: compulsory verification checks: recording of verification checks: noting IDMS - bogus callers

From HM Revenue & Customs · Debt Management and Banking Manual

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(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Bogus Callers

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)DMBM510280(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

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