DMBM521370 | PAYE: E-payment default appeals: Appeals on any other grounds
From HM Revenue & Customs · Debt Management and Banking Manual
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You should reject any appeal that is made on any grounds other than not being a large employer or not being in default by either
telephoning or writing to the employer and
explaining that they are not valid grounds for appeal.
Where appropriate you should
educate for the future by advising ways in which to solve the problem, which gave rise to the late payment this time
advise which are acceptable grounds for appeal and
ask that the appeal be withdrawn in all cases.
PAYE203 provides suggested wording for this letter.