DMBM557910 | Debt and return pursuit: Child Benefit overpayments: enforcement: checking cases received for court proceedings

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When you receive a case, make sure you have:

• the referral document

• a copy of the decision

• all other relevant documents

and also that the following checks/actions have been carried out:

• (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

• attempts have been made at different times to contact by phone

• residence has been confirmed within the last six months (date and report attached)

• the customer’s financial circumstances have been obtained within the last six months or the reason if not obtained

• a final warning (written or verbal) within last three months to the customer’s private address.

If you either:

• do not have enough information

• the papers are missing

• you consider further action is necessary before taking proceedings

return the papers to the recovery officer with a note of what you want.