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Contents

Official guidance
Debt Management and Banking Manual

DMBM565000 · Debt and return pursuit: Contract settlements

  • DMBM565010 · Overview
  • DMBM565020 · Role of the Contract Settlement Unit (CSU)
  • DMBM565030 · SAFE/IDMS processes
  • DMBM565040 · DTO/EIS - transferring work items
  • DMBM565050 · CSU action - reviewing the case
  • DMBM565060 · Contract settlements payable by instalments
  • DMBM565070 · Recalculation of forward interest
  • DMBM565080 · Contacting the customer
  • DMBM565090 · Customer response - alleged payment
  • DMBM565100 · Customer response - disputed contract
  • DMBM565105 · Customer response - payment options
  • DMBM565110 · Customer response - payment in full offered
  • DMBM565120 · Customer response - time to pay
  • DMBM565130 · Customer response - enforcement action
  • DMBM565140 · Obtaining a copy of the contract
  1. Debt and return pursuit: Contract settlements: contents
  2. Debt and return pursuit: contract settlements: overview

DMBM565010 | Debt and return pursuit: contract settlements: overview

From HM Revenue & Customs · Debt Management and Banking Manual

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All contract settlement recovery work is centralised in the Contract Settlement Unit (CSU) at National Debt Pursuit Unit (NDPU).

The unit will contact the debtor by phone soon after they default and attempt to secure full payment of the outstanding debt or agree a time to pay arrangement if necessary.

If they are unable to secure payment they will pass the case for enforcement action, usually to Bradford Enforcement Unit (BEU) for CCP action or to EIS (Edinburgh or Worthing) for insolvency/bankruptcy.

Which contract settlements are being centralised?

This guidance applies to the following types of contract settlements that are in IDMS:

  • Class 1 Contract Settlement

  • Class 1A Contract Settlement

  • Class 2 Contract Settlement

  • Class 3 Contract Settlement

  • Class 6 Contract Settlement

  • PAYE Settlement Agreement

  • Tax Credit settlements

  • Jointly and severally liable Settlement.

Contract settlements may be payable in a single lump sum or by a number of instalments.

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