SolvedDMBM565110 | Debt and return pursuit: contract settlements: customer response - payment in full offered
From HM Revenue & Customs · Debt Management and Banking Manual
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Payment by debit card
The guidance on how to accept and process a debit card payment can be found in the Debit Card System Manual.
Use IDMS Record Action History to
record details of the call
set a Proposed Action of “A/W Clearance” with a B/F of seven days for the payment to clear.
If the payment fails to clear, the Work Item will appear on the C/W Miscellaneous Worklist with a Next Action of “Await Clearance”.
Payment by cheque
If the customer wants to make payment by cheque you should
remind them to
use the payslip provided and
send the cheque to AO.
issue a verbal warning
of the consequence of non compliance and
that an enforcement warning letter will be issued today.
England and Wales
Use IDMS Record Action History to
record details of the call
check the “Accept Current BF Date and Next Action”
Then via the IDMS Drop Down Menu Option
issue IDMS10C.
Overnight IDMS will issue the IDMS10C and set the appropriate BF. If the debt remains outstanding on expiry of the BF, the work item will appear on the C/W CCP Worklist with a next action of “Review”.
Scotland and Northern Ireland
Use IDMS Record Action History to:
record details of the call
check the “Accept Current BF Date and Next Action”
prepare and issue the appropriate IDMS10 via LFC
record issue of the IDMS10
set a Proposed Action of ‘Credit Data Ck’ with a BF date of ten days (this is a work round to ensure that all these cases can be correctly filtered).
On expiry of the B/F the Work Item will appear on the C/W Miscellaneous.
An IDMS Profile should be created to identify such entries for early referral for enforcement action.
All cases
Store papers for 14 days in a B/F file
retain the papers after B/F, if the debt is cleared.