SolvedTCM0066060 | Claims - capture (L-P): Lone Parent Obligation - customer starts work before effective date of claim
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new guidance
Checklist
Before you follow this guidance make sure
you follow the guidance in TCM0138020
you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, and then selecting ‘Roles & Access Catalogue’ from the Related links menu.
Guidance
Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.
Step 1
Check the Lone Parent Obligation (LPO) referral or correspondence to check if you have all the following information
income for last year
start date of the new employment
place of work - for example, ‘UK’
total number of paid jobs
total number of paid hours
employer’s reference number
payroll number, if available
employer’s name
employer’s address
and, if the new job is a self-employed job
Unique Taxpayer Reference (UTR) number
Note: If the customer has provided a current year income you will also need to enter this on the tax credits computer.
If you have all the required information, go to Step 4.
If you don’t have all the required information, go to Step 2.
Step 2
Contact the customer by phone to obtain the missing information. Follow the guidance in TCM0094080.
If you are able to obtain all of the missing information, go to Step 4.
If you are unable to obtain any of the missing information
write to the customer for the missing information
BF the case for 14 days
Note: If you are unable to obtain the missing information after the first BF date has expired, send a manual reminder form TC609R to the customer for the missing information and BF the case for a further 14 days.
go to Step 3.
If you are able to obtain some, but not all, of the missing information
write to the customer for the missing information
BF the case for 14 days
Note: If you are unable to obtain the missing information after the first BF date has expired, send a manual reminder form TC609R to the customer for the missing information and BF the case for a further 14 days.
go to Step 3.
Step 3
If you are able to obtain all the missing information, go to Step 4.
If you are unable to obtain all the missing information and the reminder BF period has now expired
update Household Notes or Application Notes, as appropriate with the message QL05 from TCM0170020. For how to do this, use TCM1000001 (Household Notes) or TCM1000028 (Application Notes)
send the paperwork to storage. Follow the guidance in TCM0074140
take no further action.
Step 4
Check the LPO referral or correspondence to check if the start date of the new job is before the effective date of the claim.
If the start date is before the effective date of the claim, go to Step 5.
If the start date is after the effective date of the claim, go to Step 9.
Step 5
Check the status of the claim on the tax credits computer. For how to do this, use TCM1000025.
If the status of the claim is ‘Award Issued’, go to Step 7.
If the status of the claim is ‘Awaiting Award’ or ‘Partially Captured’, go to Step 6.
Step 6
Enter the new work details on the tax credits computer. For how to do this, use TCM1000279
go to Step 10.
Step 7
Change the effective date of the claim on the tax credits computer to the date the work commenced. Follow the guidance in TCM0022040 from step 10 and then return to this guidance
Note: This date shouldn’t be before the interview date on the LPO referral.
update Household Notes with the message QL02 from TCM0170020. For how to do this, use TCM1000001
go to Step 8.
Step 8
Correct the income-based Jobseeker’s Allowance or income-related Employment and Support Allowance history on the tax credits computer. For how to do this, use TCM1000280
enter the new work details on the tax credits computer. Follow the guidance in TCM0048120
Note: You will have already checked that you have all the required information.
update Household Notes with the message QL03 from TCM0170020. For how to do this, use TCM1000001
send the paperwork to storage. Follow the guidance in TCM0074140
take no further action.
Step 9
Enter the new work details on the tax credits computer. Follow the guidance in TCM0048120
Note: You will have already checked that you have all the required information.
take no further action.
Step 10
Update Application Notes with the message QL04 from TCM0170020. For how to do this, use TCM1000028
save the casepapers in the BF run.