SolvedTCM1000025 | How to check the status of a claim
From HM Revenue & Customs · Tax Credits Manual
Step 1
If you are working a verification failure in function ‘Manage Verification Failures’, go to Step 2.
If you aren’t working a verification failure or aren’t in function ‘Manage Verification Failures’, go to Step 3.
Step 2
On the ‘Manage Verification Failures’ screen
select the appropriate verification failure
select ‘Navigate’ on the toolbar
select ‘View Application’ from the options available. You’ll be taken to the ‘Application Summary’ screen
go to Step 4.
Step 3
On the ‘Function Menu’
select ‘Application’ on the toolbar
select ‘View’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
enter the customer’s NINO
select the relevant checkbox
select ‘OK’.
If you’re taken to the ‘Select Individual’ screen
select the relevant claim
select ‘OK’. You will be taken to the ‘Application Summary’ screen
Note: If you are instead taken to the ‘Select Application’ screen or the ‘Select Application Version’ screen, follow the guidance below for those screens.
go to Step 4.
If you’re taken to the ‘Select Application’ screen
select the relevant claim
select ‘OK’. You will be taken to the ‘Application Summary’ screen
Note: If you’re taken to the ‘Select Application Version’ screen instead, follow the guidance below for that screen.
go to Step 4.
If you’re taken to the ‘Select Application Version’ screen
select the relevant claim
select ‘OK’. You will be taken to the ‘Application Summary’ screen
go to Step 4.
If you’re taken straight to the ‘Application Summary’ screen, go to Step 4.
Step 4
On the ‘Application Summary’ screen, the status of the claim will be shown in the ‘Status’ box.