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CHGUPDATE070413 | Complaint Handling Guidance: recent changes

From HM Revenue & Customs · Complaint Handling Guidance

Below are details of the amendments that were published on 14 April 2007 (see the update index for all updates).

SectionDetails of update
CHG300Page amended to give additional guidance on complaints handling standards.
CHG400Page amended to define a complaint and give guidance how to apply that definition.