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CHGUPDATE110418 | Complaint Handling Guidance: recent changes

From HM Revenue & Customs · Complaint Handling Guidance

Below are details of the amendments that were published on 18 April 2011 (see the update index for all updates).

Page Details of update

All Complaint Handling Guidance (CHG) has been completely restructured and rewritten. It includes more topics and provides more detail and explanation.