SolvedSAM005 | Index of work lists
From HM Revenue & Customs · Self Assessment Manual
Index of work lists
W008 - W018
| Work list name | Office / Role | Review frequency | More information | Action Guide(s) / Standard Process Description |
|---|---|---|---|---|
| W008 - Outstanding debt and / or return | Where there is no prior debt and / or return outstanding, low risk items will be allocated to the Debt Management Telephone Centre. An officer with the user role of RTC Agent will work these items. | Daily | SAM71080 | See the Debt Management and Banking Manual (DMBM) |
| W010 - BF penalty for issue. Note: Currently not used | - | - | SAM71082 | - |
| W011 - Review remission for cancellation | Recovery / Charge remitter | Daily | SAM71084 | See the Debt Management and Banking Manual (DMBM) |
| W012 - Remissions and remission cancellation quality assurance | Recovery / Work list manager | As advised by senior management | SAM71086 | See the Debt Management and Banking Manual (DMBM) |
| W013 - Potential transfer cases | Processing/Recovery or Technical / Clerical processing officer / Clerical caseworker | Weekly | SAM71088 and SAM103070 | SAM103071 |
| W014 - Bankruptcy or voluntary arrangement cases | Recovery / Clerical caseworker | Monthly | SAM71090 | See the Debt Management and Banking Manual (DMBM) |
| W015 - Open appeals | Processing/Technical / Appeals handler | Monthly | SAM71092 and SAM10170 and SAM11150 | - |
| W016 - Manual issue of returns | Processing / Clerical processing officer | Weekly | SAM71094 - For individual work items see below | As below |
| - | - | Welsh language | SAM125070 | SAM125071 |
| - | - | Deceased signal | SAM125080 | SAM125081 |
| - | - | RLS signal | SAM125090 | SAM125091 |
| - | - | Manual return signal | SAM125100 | SAM125101 |
| W018 - Review revenue assessments | Processing / Clerical processing officer | Immediate | SAM71098 and SAM125150 | SAM125151 |
W019 - W034
| Work list name | Office / Role | Review frequency | More information | Action Guide(s) / Standard Process Description |
|---|---|---|---|---|
| W019 - Review informal standovers | Processing/Technical/Recovery / Appeals handler | Monthly | SAM71100 and SAM11160 | - |
| W024 - Duplicate return logged - original already logged or captured | Processing / Clerical processing officer | Weekly | SAM71102 and SAM125050 | SAM125051 |
| W025 - Fully captured / unlogged returns | Processing / Clerical processing manager | Weekly | SAM71104 and SAM125060 | SAM125061 |
| W028 - Repayments to be authorised or cancelled | Processing / Repayment authoriser | Immediate | SAM71106 and SAM113070 | SAM113071 |
| W029 - Rejected repayments | Processing / Payment processor | Immediate | SAM71108 and SAM113050 | SAM113051 |
| W030 - Inhibited automatic repayments | Processing / Payment processor | Immediate | SAM71110 and SAM113010 | SAM113011 |
| W032 - RLS cases | Recovery / Clerical caseworker | Daily / weekly | SAM71114 and SAM101340 | SAM101031 |
| W033 - Transfer to COP security review. Note: Currently not used | Processing / Clerical processing manager | Daily | SAM71116 and SAM141040 | SAM141041 |
| W034 - Sundry charge quality check. Note: Currently not used | Processing / Clerical processing manager | Monthly | SAM71118 and SAM140050 | SAM140051 |
W035 - W044
| Work list name | Office / Role | Review frequency | More information | Action Guide(s) / Standard Process Description |
|---|---|---|---|---|
| W035 - Manual issue of review form 575 | Processing / Clerical processing officer | Weekly | SAM71120 and SAM125110 | SAM125111 |
| W036 - Informal discharge review. Note: Compliance staff only | Processing/Technical / Compliance manager | Daily | SAM71122 and SAM33040 | - |
| W037 - Reduction of amount coded out | Processing / Clerical processing officer | Daily | SAM71124 and SAM125120 | W037 - Reduction of amount coded out |
| W038 - Freestanding credit review list | Processing / Clerical processing manager | Daily | SAM71126 | SAM110084 |
| W039 - Potential non-filers. Note: Currently not used | Processing / Clerical processing officer | - | SAM71128 | - |
| W040 - Inhibited statements | Processing/Recovery or Technical / Clerical processing manager/Worklist manager | Daily | SAM71130 and SAM131040 | SAM131041 |
| W041 - Manual statement issue | Processing / Clerical processing officer | Immediate | SAM71132 and SAM131070 | SAM131071 |
| W042 - Returns not captured | Processing / Clerical processing officer | Weekly | SAM71134 and SAM125130 | SAM125131 |
| W043 - Repayments for quality checks | Processing / Clerical processing manager | Immediate | SAM71136 and SAM113060 | SAM113061 |
| W044 - Over-repayments | Processing / Payment processor | Immediate | SAM71138 and SAM113030 | SAM113031 |
W045 - W061
| Work list name | Office / Role | Review frequency | More information | Action Guide(s) / Standard Process Description |
|---|---|---|---|---|
| W045 - Pensioner and low income review list. Note: Obsolete with effect from 1 April 2010 | Processing / Clerical processing officer | - | SAM71140 and SAM101310 | - |
| W046 - Pensioner and low income quality review list. Note: Obsolete with effect from 1 April 2010 | Processing / Clerical processing manager | - | SAM71142 and SAM101320 | - |
| W047 - Overpayments in closed cases | Processing / Clerical processing officer | Weekly | SAM71144 and SAM113020 | SAM113021 |
| W048 - Permanent notes review. Note: Currently not used | Processing/Technical / Clerical processing officer/Clerical caseworker | - | SAM71146 and SAM108017 | - |
| W049 - Short tax return rejection work list | Processing / Clerical processing officer | Immediate | SAM71148 and SAM125160 | W049 - Short Tax Return Rejection |
| W050 - CID framework rejection list | Processing / Clerical processing officer | Daily | SAM71150 and SAM101070 | SAM101071 |
| W051 - Daily returns review - ceased date set. Note: Decommissioned April 2012 | Processing/Technical / Clerical processing officer/Clerical caseworker | Daily | SAM71152 and SAM125010 | SAM125011 |
| W052 - Daily returns review - SA/PAYE auto coding exceptions | Processing / Clerical processing officer | Daily | SAM71154 and SAM125040 | W052 Daily returns review- SA/PAYE auto-coding exceptions |
| W053 - Daily returns review - electronic return cases | Processing / Clerical processing officer | Daily | SAM71156 and SAM125020 and SAM125030 | SAM125031 |
| W054 - Weekly returns review list | Processing / Clerical processing officer | Weekly | SAM71158 - For individual work items see below | As below |
| - | - | Liability unlikely | SAM125180 | SAM125181 |
| - | - | Source exception | SAM125190 | SAM125191 |
| - | - | Transfer of allowances | SAM125200 | SAM125201 |
| W055 - Failed online amendments and HMRC Corrections | Technical/Processing / Clerical caseworker/Clerical processing officer | Immediate | SAM71159 and SAM125210 | WO55 - Failed online amendments |
| W056 - Partnership online amendments | Technical/Processing / Clerical caseworker/Clerical processing officer | Immediate | SAM71160 and SAM125220 | SAM125221 |
| W057 - Review FSC from return amendment | Processing / Clerical caseworker/Clerical processing officer | Daily | SAM71161 and SAM125230 | SAM125231 |
| W059 - Online return rejections | Processing / Clerical caseworker/Clerical processing officer | Review as directed | SAM71163 and SAM125240 | Worklist59 |
| W061 - Class 2 NICS and Marriage updates | Processing / Clerical caseworker/Clerical processing officer | - | SAM71165 | Tax - Transfer of Marriage Allowance - rejection worklist 61 |