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CRG5400 | Financial redress: Fees and VAT

From HM Revenue & Customs · Complaints and Remedy Guidance

Many costs that we reimburse to customers carry VAT, which should be dealt with as follows:

  • If the customer is a VAT-registered trader and can claim the VAT as input tax on their VAT return: Reimburse only the net amount (excluding VAT).

  • If the customer uses the Flat Rate Scheme and cannot claim VAT as input tax: Reimburse the gross amount, which includes VAT.

  • If the costs are not related to the customer’s business: Reimburse the gross amount, including VAT.

  • if the customer is not VAT-registered: Reimburse the gross amount, including VAT.

Paying agents direct - where, exceptionally, you decide to pay an agent or other third party direct (CRG5275), include in the payment any VAT that has been charged. Contact CCAST in any case of doubt or difficulty.