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Official guidance
Complaints and Remedy Guidance

CRG5000 · Financial redress

  • CRG5025 · Nature and scope
  • CRG5050 · Interplay with extra-statutory concessions and Codes of Practice
  • CRG5075 · Inviting claims
  • CRG5100 · Considering claims
  • CRG5125 · Considering cause and effect
  • CRG5150 · Reasonable and proportionate
  • CRG5175 · Loss of earnings and "own time"
  • CRG5200 · Interest
  • CRG5225 · Reasonableness of professional fees
  • CRG5250 · Agent/client relations
  • CRG5275 · Paying agents direct
  • CRG5300 · Payments to other third parties
  • CRG5325 · Costs of providing details of fees
  • CRG5350 · Costs of complaining
  • CRG5375 · No win no fee arrangements
  • CRG5400 · Fees and VAT
  • CRG5425 · Fees and direct taxes
  • CRG5450 · Insurance
  • CRG5475 · Legal costs: tribunal proceedings
  • CRG5500 · Compliance costs: other costs relating to the review and appeal process
  • CRG5525 · Unreasonable delay
  • CRG5550 · System failure
  • CRG5575 · Poor management of customer’s records and other documents
  • CRG5600 · Lost or damaged property and goods: Inland detection etc
  • CRG5625 · Illegal sale of goods (debt management)
  • CRG5650 · Large ex gratia redress payments
  1. Financial redress: Contents
  2. Financial redress: Illegal sale of goods (debt management)

CRG5625 | Financial redress: Illegal sale of goods (debt management)

From HM Revenue & Customs · Complaints and Remedy Guidance

As an enforcement method, HMRC distrain on (seize) a debtor’s goods with the intention of selling them at public auction and applying the sale proceeds against the costs incurred and the principal debt. Departmental instructions tell distraint officers that, before seizing the goods, they should establish they are free of third party financial interest (hire purchase, lease or a debenture etc) and wholly owned by the debtor.

Despite this, goods that do not belong to the debtor are occasionally distrained upon and subsequently sold, and in such cases we should consider compensating the actual owner. The claim is against HMRC by the genuine owner and this applies even if the debtor misled us about ownership of the goods. A thorough investigation should be undertaken and the claimant must provide clear documentary evidence that they owned the goods that have been sold.

Goods distrained on by HMRC are sold at public auction without a reserve in place, so the proceeds of the sale rarely equate to the value or replacement cost to the owner. However, where the goods are second hand, we initially negotiate a settlement by offering the sale proceeds to the claimant. This is frequently unacceptable, especially where the claimant considers they have suffered damages and seeks extra compensation. We may then need to consider an ex gratia payment in addition to the sale proceeds. In reaching a settlement note that, where the distrained goods are new and unused, experience shows that a court would probably award the owner the full replacement amount.

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