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Official guidance
Complaints and Remedy Guidance

CRG5000 · Financial redress

  • CRG5025 · Nature and scope
  • CRG5050 · Interplay with extra-statutory concessions and Codes of Practice
  • CRG5075 · Inviting claims
  • CRG5100 · Considering claims
  • CRG5125 · Considering cause and effect
  • CRG5150 · Reasonable and proportionate
  • CRG5175 · Loss of earnings and "own time"
  • CRG5200 · Interest
  • CRG5225 · Reasonableness of professional fees
  • CRG5250 · Agent/client relations
  • CRG5275 · Paying agents direct
  • CRG5300 · Payments to other third parties
  • CRG5325 · Costs of providing details of fees
  • CRG5350 · Costs of complaining
  • CRG5375 · No win no fee arrangements
  • CRG5400 · Fees and VAT
  • CRG5425 · Fees and direct taxes
  • CRG5450 · Insurance
  • CRG5475 · Legal costs: tribunal proceedings
  • CRG5500 · Compliance costs: other costs relating to the review and appeal process
  • CRG5525 · Unreasonable delay
  • CRG5550 · System failure
  • CRG5575 · Poor management of customer’s records and other documents
  • CRG5600 · Lost or damaged property and goods: Inland detection etc
  • CRG5625 · Illegal sale of goods (debt management)
  • CRG5650 · Large ex gratia redress payments
  1. Financial redress: Contents
  2. Financial redress: Legal costs: tribunal proceedings

CRG5475 | Financial redress: Legal costs: tribunal proceedings

From HM Revenue & Customs · Complaints and Remedy Guidance

Our litigation and settlement strategy provides the framework within which HMRC seeks to resolve tax disputes through civil procedures. Guidance on the role of Tribunals is set out at ARTG (external users can find the guidance at https://www.gov.uk/hmrc-internal-manuals/appeals-reviews-and-tribunals-guidance/artg8660). The appeal process enables both sides to develop their arguments and seek to resolve the dispute but, if they can’t reach agreement, they can present those arguments to an independent body. In many cases, the decision isn’t clear cut and both parties put forward “respectable” arguments. It doesn’t necessarily mean that the losing party has made a mistake if their argument is not supported by the Tribunal.

Costs can be settled through assessment by the Tribunal or through negotiation with HMRC Legal Group. These costs will run from the date of the decision/review that gave rise to the appeal. The Tribunal may award or the HMRC Legal Group may reach an agreement to pay costs less than the actual cost incurred, e.g. the customer incurred professional fees of £5000 in connection with the dispute and following the Tribunal ‘s assessment or the negotiated settlement the customer receives £4000. The customer may appear to be out of pocket by £1000, but there will be good reason why the full amount is not awarded or agreed in settlement . Our redress policy does not allow us to reimburse the balance of £1000. We can, however, consider “pre appeal” costs. See CRG5500.

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