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DMBM511400 | Customer contact: Outdoor calls: Contents

From HM Revenue & Customs · Debt Management and Banking Manual

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Contents20 entries

  1. DMBM511410Customer contact: Outdoor calls: General Rules
  2. DMBM511420Customer contact: Outdoor calls: Higher debt manager's role
  3. DMBM511430Customer contact: Outdoor calls: Personal safety risk assessment
  4. DMBM511440Customer contact: Outdoor calls: What to take with you on call
  5. DMBM511450Customer contact: Outdoor calls: Planning outdoor call work
  6. DMBM511460Customer contact: Outdoor calls: Directed surveillance
  7. DMBM511470Customer contact: Outdoor calls: Customers’ Human Rights
  8. DMBM511480Customer contact: Outdoor calls: Identifying your customer
  9. DMBM511490Customer contact: Outdoor calls: Confidentiality breaches
  10. DMBM511500Customer contact: Outdoor calls: Action when customer seen
  11. DMBM511510Customer contact: Outdoor calls: Asking for payment
  12. DMBM511520Customer contact: Outdoor calls: Responding to your customer
  13. DMBM511530Customer contact: Outdoor calls: Payment not obtained
  14. DMBM511540Customer contact: Outdoor calls: Collecting employer returns
  15. DMBM511550Customer contact: Outdoor calls: Reporting assaults and abuse
  16. DMBM511560Customer contact: Outdoor calls: Customer not seen or no reply
  17. DMBM511570Customer contact: Outdoor calls: Ending your call
  18. DMBM511580Customer contact: Outdoor calls: When you return to the office
  19. DMBM511590Customer contact: Outdoor calls: Customer wants proof that we are calling from HMRC
  20. DMBM511595Customer contact: Outdoor calls: Dealing with third parties