DMBM511530 | Customer contact: Outdoor calls: Payment not obtained

Some content of this manual is being considered for archiving. If there is content you use regularly, please email [email protected] to let us know as soon as possible.

Where you:

• have answered any arguments or queries raised by the customer

• are satisfied that the amount being demanded is correctly due and payable

• have confirmed that none of the special circumstances set out at DMBM511520 exist

• have not been able to obtain payment

you should:

• warn the customer that:

• failing to pay will result in the commencement of recovery proceedings

• interest and where appropriate penalties will be added to the total sum due

• assess whether there are distrainable effects at the premises you are visiting.